1. Overview

This website is operated by GLOWLORS LTD (“we”, “us”, “our”), trading as GLOWLORS. By visiting glowlors.store or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.

If you do not agree to these terms, please do not use this site.

2. Using this site

You must be at least 18 years old, or the applicable age of majority, to place an order. You agree not to use this site for any unlawful purpose, attempt to gain unauthorised access, or interfere with the operation or security of the website.

3. Products and pricing

We make every effort to display our cosmetics and beauty products accurately. However, colours and appearance may vary slightly depending on your screen and normal product variations.

We may change prices, update product descriptions, or discontinue products at any time without notice. The price shown at the time you place your order will apply to that order.

4. Orders

Your order is an offer to purchase. We may refuse or cancel an order where:

• The product is unavailable or out of stock

• A pricing or product description error has occurred

• Payment is declined or cannot be verified

• We suspect fraudulent or unauthorised activity

If we cancel an order that has already been paid for, we will issue a refund.

You are responsible for providing an accurate shipping address. We are not responsible for delivery issues caused by an incorrect address provided by you.

5. Payment

Payment is taken at checkout through our available payment providers. By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Payment information is processed securely by third-party payment providers and is not stored as full card details on our servers.

6. Shipping and delivery

Delivery timeframes are set out in our Shipping Policy. Delivery times are estimates and may vary depending on the destination, carrier and other circumstances.

7. Returns and refunds

Returns and refunds are governed by our Refund and Returns Policy, which forms part of these Terms of Service.

Due to hygiene and safety requirements, opened or used cosmetics, skincare, makeup and personal-care products may not be eligible for return.

8. Product use and safety

Products must be used for their intended purpose and according to any instructions, warnings or directions provided with the product or on our website.

GLOWLORS products are not intended to diagnose, treat or cure medical conditions. Product information should not be considered medical or professional advice. If you have a health concern or allergy, consult a qualified professional before use.

9. Intellectual property

All content on this website, including text, images, logos, product descriptions, layout and design, is owned by or licensed to GLOWLORS LTD and may not be copied, reproduced or used commercially without written permission.

Third-party trademarks referenced on the website belong to their respective owners.

10. User content

If you submit a review, comment or other content, you grant us a non-exclusive, royalty-free licence to use, display and reproduce that content in connection with our business. You confirm that the content is your own and does not infringe any third-party rights.

We may remove content that is unlawful, abusive, misleading or inappropriate.

11. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for their content, products or practices.

12. Limitation of liability

To the fullest extent permitted by applicable law, GLOWLORS LTD will not be liable for indirect, incidental or consequential losses arising from your use of this website or products purchased through it.

Nothing in these terms limits any liability that cannot legally be excluded or limited under applicable law.

13. Indemnity

You agree to indemnify GLOWLORS LTD against claims or demands arising from your breach of these Terms of Service or violation of any applicable law or third-party rights.

14. Changes to these terms

We may update these Terms of Service from time to time. The version published on this page at the time you place an order will apply to that order.

15. Governing law

These Terms of Service are governed by the applicable laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

16. Contact

GLOWLORS LTD
Company number: 17484848
Registered office: 365 Humberstone Road, Leicester, England, LE5 3DF
Email: info@glowlors.store
Pakistan: +92 316 63 74 400
UK: +44 788 274 3380