Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygiene and safety reasons, cosmetics, beauty products, skincare products, makeup products, and personal care items that have been opened, used, or unsealed cannot be returned.
Additional non-returnable items:
Gift cards
Downloadable products
Opened or used cosmetics and beauty products
Personal care or hygiene products that have been opened
Products that cannot be resold for hygiene or safety reasons
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
Any item showing obvious signs of use
Any item not in its original condition
Any item that is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and automatically applied to your original method of payment within the applicable processing period.
If you haven’t received a refund yet, first check your bank account again.
Then contact your card provider or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank, as there may be additional processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@glowlors.store.
Sale items are subject to the same return and refund conditions stated in this policy. Products that have been opened or used cannot be returned for hygiene and safety reasons.
We only replace items if they are defective, damaged, or incorrectly supplied.
If you need to exchange an eligible item for the same product, please contact us at info@glowlors.store before sending the item back.
If the item was marked as a gift when purchased and shipped directly to you, an eligible refund may be issued in accordance with our refund policy.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any applicable refund will be issued to the original purchaser.
To return an eligible product, please contact us at info@glowlors.store for return instructions and the applicable return address.
You will be responsible for paying your own shipping costs for returning an item unless the return is due to a defective, damaged, incorrect, or incorrectly supplied product. Original shipping costs are generally non-refundable unless otherwise required by applicable law.
Depending on where you live, the time it may take for your returned or exchanged product to reach us may vary.
If you are returning a higher-value item, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item until it has been delivered to us.
Contact us at info@glowlors.store for questions related to refunds and returns.
GLOWLORS LTD
Company number: 17484848
Registered office address: 365 Humberstone Road, Leicester, England, LE5 3DF
Email: info@glowlors.store
Pakistan: +92 316 63 74 400
UK: +44 788 274 3380