Last updated: 29 September 2026
GLOWLORS LTD (“we”, “us”, “our”) operates glowlors.store and sells cosmetics and beauty products. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.
We may collect:
Personal information: Your name, email address, shipping and billing address, and phone number when you place an order, create an account, or contact us.
Payment information: Payment details are entered directly through our secure payment processor and are not stored on our servers. We may receive limited transaction information, such as payment status and the last four digits of a card.
Automatically collected information: IP address, browser and device type, operating system, pages visited, referring website, and website usage through cookies and similar technologies.
Comments and media: If you leave comments or upload images, information such as your IP address, browser details, comment information, and image metadata may be collected.
We use your information to:
Process, fulfil and deliver orders
Process and verify payments
Send order confirmations, shipping updates and tracking information
Respond to enquiries and provide customer support
Handle returns and refunds
Prevent fraud and protect our website
Improve our website, services and products
Send marketing communications where you have opted in
Meet legal, accounting and tax requirements
Payments are processed securely through third-party payment processors. GLOWLORS does not store your full payment card details on its servers. Payment providers may collect and process your payment information according to their own privacy policies and security procedures.
We do not sell your personal information. We may share necessary information with:
Payment processors to securely process payments
Shipping and delivery providers
Suppliers and fulfilment partners to process and dispatch orders
Website, hosting and service providers
Analytics and advertising providers, including Meta and Google, where applicable
Law enforcement or regulators where legally required
Some service providers may process information outside the United Kingdom.
We use cookies and similar technologies to keep your shopping cart working, remember preferences, process orders, understand website usage, and measure advertising performance. You can manage or disable cookies through your browser settings, although some website features may not work properly.
We only send marketing emails where you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us. Transactional emails relating to your orders will still be sent when necessary.
We retain personal and order information for as long as reasonably necessary to fulfil orders, manage returns and refunds, provide customer support, and meet legal, accounting and tax obligations.
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Request information about how your data is processed
To make a request, contact info@glowlors.store. We may ask you to verify your identity before processing your request.
Our website is not intended for anyone under 18, and we do not knowingly collect personal information from children.
We take reasonable measures to protect your personal information. Payment information is processed through secure payment providers and encrypted during transmission. However, no internet transmission or storage system can be guaranteed to be completely secure.
Our website may contain embedded content such as videos, images or other materials from third-party websites. These websites may collect information, use cookies, or track your interaction according to their own privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
GLOWLORS LTD
Company number: 17484848
Registered office: 365 Humberstone Road, Leicester, England, LE5 3DF
Email: info@glowlors.store
Pakistan: +92 316 63 74 400
UK: +44 788 274 3380